Elements and Performance Criteria
- Allocate ambulance service resources
- Prioritise requests for service in accordance with local ambulance standard operation procedure
- Assess available resources in accordance with local ambulance standard operation procedure
- Allocate resources to emergency, non-emergency and special requests in accordance with local ambulance standard operation procedure
- Dispatch ambulance service resources
- Provide adequate, clear, timely and accurate situation briefing to assigned personnel
- Record communication according to local ambulance standard operation procedure
- Dispatch ambulance resources within timeframes set by the Ambulance Service and in accordance with local ambulance standard operation procedure
- Monitor progress of assigned personnel
- Confirm arrival of assigned personnel at scene of incident/situation according to co-ordination procedures
- Establish capacity of assigned personnel to deal with the situation/incident at earliest opportunity
- Identify need for additional resources and arrange as needed
- Arrange and monitor arrival at receiving facility
- Note availability of personnel and vehicle for re-assignment according to local ambulance standard operation procedure
- Notify peer support/critical incident stress debriefing (CISD) team
- Maintain records of Ambulance Service co-ordination activity